Just click the Contact Us link at the bottom
of the page to send us email.
Please note that when I reply to an email, sometimes the person is using "graylisting"
or a "challenge / response" system which is a moronic idea that sends an
email back to the person sending it, asking them to send another email
in order for them to receive it. If you use graylisting or
challenge response, don't bother to send us email. I'll never see
your message telling us to send you another email since it will
automatically go into the junk pile. It's very difficult to wade through
the hundred or so real emails I get a day, without the extra emails.

As you can see from our
AppRiver
spam service control panel, spam is destroying the usefulness of email.
Maybe a dozen spammers get through to me a day, and a few get caught as
spam that aren't spam a week.
If you have a technical question, you're probably better off calling
during business hours. It's hard to figure out a technical problem in an
email. If you're just emailing me to ask whether I think AT&T or Verizon
are jerks, that's fine. For technical problems, we always have lots of questions, and answers are definitely not
all black and white. Much easier to do in a phone conversation.
Before you call or email us with a technical question, you might want
to refer to our Technical
Bulletins. Since we can only repeat the same technical answer so
many times a day, and some of this stuff is pretty complicated, the
bulletins will give you comprehensive answers to difficult problems
with phone stuff. They will tell you the same things to check for that
we would tell you on the phone. Once you check those things, and
take readings (the same thing I would do if I was on the service call),
it will be easier for me to figure out what's going on over the phone (I
don't have ESP with phones!). If this was easy, anybody could do
it.
We're open from 8:30AM to 5PM, Monday
through Friday, Chicago time (except major holidays). We normally answer
emails pretty quickly (even when we're closed), but you should call with
anything that's time sensitive. Our spam filtering service could
eat your emails, particularly with no subject or a subject like "Hi."
Current Chicago time:
We can't take orders or check order status thru e-mail
(there is no connection between the Internet and our POS system for
security reasons). There are no forms to fill out, just email us. Click to
Contact
Us by email.


630-980-7710
Copyright ©
2009 • Mike
Sandman Enterprises, Inc.