Just click the Contact Us link at the bottom of the page to send us email.

Please note that when I reply to an email, sometimes the person is using "graylisting" or a "challenge / response" system which is a moronic idea that sends an email back to the person sending it, asking them to send another email in order for them to receive it.  If you use graylisting or challenge response, don't bother to send us email.  I'll never see your message telling us to send you another email since it will automatically go into the junk pile. It's very difficult to wade through the hundred or so real emails I get a day, without the extra emails.

As you can see from our AppRiver spam service control panel, spam is destroying the usefulness of email. Maybe a dozen spammers get through to me a day, and a few get caught as spam that aren't spam a week.

If you have a technical question, you're probably better off calling during business hours. It's hard to figure out a technical problem in an email. If you're just emailing me to ask whether I think AT&T or Verizon are jerks, that's fine. For technical problems, we always have lots of questions, and answers are definitely not all black and white. Much easier to do in a phone conversation.

Before you call or email us with a technical question, you might want to refer to our Technical Bulletins. Since we can only repeat the same technical answer so many times a day, and some of this stuff is pretty complicated, the bulletins will give you comprehensive answers to difficult problems with phone stuff. They will tell you the same things to check for that we would tell you on the phone. Once you check those things, and take readings (the same thing I would do if I was on the service call), it will be easier for me to figure out what's going on over the phone (I don't have ESP with phones!).  If this was easy, anybody could do it.

We're open from 8:30AM to 5PM, Monday through Friday, Chicago time (except major holidays). We normally answer emails pretty quickly (even when we're closed), but you should call with anything that's time sensitive. Our spam filtering service could eat your emails, particularly with no subject or a subject like "Hi."

Current Chicago time:

We can't take orders or check order status thru e-mail (there is no connection between the Internet and our POS system for security reasons).  There are no forms to fill out, just email us.  Click to Contact Us by email.

  

630-980-7710

Copyright © 2009  •  Mike Sandman Enterprises, Inc.