Our office is open 8:30 AM to 5 PM Monday through Friday, Chicago Time (CST). If you need to place an order, check on order status, return something or need tech support and it's during business hours the best bet is to give us a call at 630-980-7710.
Current Chicago Time:
If we're not open or you're not in a rush you can also email us any time at: firstname.lastname@example.org.
Talking on the phone is the preferred method for troubleshooting technical problems since we usually have a lot of questions and an email exchange can get quite lengthy. Before calling about a phone line problem, see if anybody made any changes to the phone lines (or carrier) recently. Did the problem start after the change?
You might also want to refer to our Knowledgebase, or we can suggest some knowledgebase articles for you to look at. The Knowledgebase will give you comprehensive answers to difficult problems with phone stuff, and tell you how to do testing.
Our office is located in Elk Grove Village, IL (suburb of Chicago) We don't have a walk-in storefront, but if you're local and want to pick up something you can call us and place a Will-Call Order at least 30 minutes before you want to pick up and we'll have it ready for you at the will call desk.